Inbound Customer Service Associates ($1000.00 Stay Bonus)
Company Name:
Convergys
Inbound Customer Service Associates ($1000.00 Stay Bonus) Requisition #: 166359 Location: Las Cruces, New Mexico, United States Job Type: Sales & Service Rep INBOUND CONTACT CENTER REPRESENTATIVES AND ASSOCIATES WANTED We are GROWING as we welcome a NEW campaign to Convergys of Las Cruces and we want YOU to be part of our energetic Convergys team At Convergys youll find yourself surrounded by fun, outgoing coworkers, and supportive managers who actually care about you and want to see you succeed. Let your career bloom and apply today If that isnt enough we also offer: Opportunities for Advancement- 70% are promoted from within Up to $10.50/hour
performance/incentive bonuses $1000.00 STAY BONUS Excellent Benefits, including Tuition Reimbursement Casual Dress Code FUN work environment Are you at least 18 years of age, have a High School Diploma/GED? Then apply today DIMENSION & SCOPE: Inbound Customer Service Associates are part of our Smartphone Care Group or Hospitality Clientand interface with customers via inbound calls or the Internet to provide problem resolution. Responsibilities include processing customer orders, upselling client products, and handling a variety of customer service and general information calls via the phone or Internet. PRIMARY DUTIES AND
Responsibilities: Upselling includes conducting a needs-based analysis, by using non-scripted probing techniques to determine customer needs, to offer the most appropriate product or service to address their needs Maintain broad knowledge of products, pricing, promotions, procedures, and other important issues through management communications, meetings, client focus groups, and formal training Responsible for achieving specific business targets and maximizing sales opportunities on each and every call Place and/or receive customer inquiries that may require deviation from a script or sales flow process Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Clarify customer requirements; probe for and confirm understanding of requirements or problem Meet customer requirements through first contact resolution Confirm customer understanding of the solution and provide additional customer education as needed Prepare complete and accurate work and update customer file Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests Effectively transfer misdirected customer requests to an appropriate party Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity Participate in activities designed to improve customer satisfaction and business performance Provide answers and/or advice to customers based on their particular requirements and customer profile Update customer records Troubleshoot research and analyze customer problems with installation, billing, service upgrades/downgrades and disconnects EDUCATION AND
Experience: Six monthsof customer service experience preferred CANDIDATE PROFILE: Comfortable probing and upselling, confidence in products and advocate skills Courteous with strong customer service orientation Strong communication, multi-tasking, negotiation skills required Strong computer navigation skills and PC Knowledge Ability to remain calm under pressure and work in a concise, clear and focused manner Must be flexible with the ability to adapt to changes and think conceptually Ability to learn Tolerance for repetitive work in a fast paced environment Ability to work as a team member, as well as independently Dependable with proficient attention to detail Willingness to rotate shifts, as needed CALL CENTER ENVIRONMENT, PHYSICAL & OTHER REQUIREMENTS: Ability to perform light hand activity work at a computer/telephone station in an office environment. Position is primarily sedentary May stretch or stand at workstation for short periods at employee's option, as long as such activity does not detract from the employee's work, or interfere with other employees. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified. A criminal background check and/or drug screen will be required upon offer of employment. EEO/Vet/Disability Employer #LIEstimated Salary: $20 to $28 per hour based on qualifications.
Convergys
Inbound Customer Service Associates ($1000.00 Stay Bonus) Requisition #: 166359 Location: Las Cruces, New Mexico, United States Job Type: Sales & Service Rep INBOUND CONTACT CENTER REPRESENTATIVES AND ASSOCIATES WANTED We are GROWING as we welcome a NEW campaign to Convergys of Las Cruces and we want YOU to be part of our energetic Convergys team At Convergys youll find yourself surrounded by fun, outgoing coworkers, and supportive managers who actually care about you and want to see you succeed. Let your career bloom and apply today If that isnt enough we also offer: Opportunities for Advancement- 70% are promoted from within Up to $10.50/hour
performance/incentive bonuses $1000.00 STAY BONUS Excellent Benefits, including Tuition Reimbursement Casual Dress Code FUN work environment Are you at least 18 years of age, have a High School Diploma/GED? Then apply today DIMENSION & SCOPE: Inbound Customer Service Associates are part of our Smartphone Care Group or Hospitality Clientand interface with customers via inbound calls or the Internet to provide problem resolution. Responsibilities include processing customer orders, upselling client products, and handling a variety of customer service and general information calls via the phone or Internet. PRIMARY DUTIES AND
Responsibilities: Upselling includes conducting a needs-based analysis, by using non-scripted probing techniques to determine customer needs, to offer the most appropriate product or service to address their needs Maintain broad knowledge of products, pricing, promotions, procedures, and other important issues through management communications, meetings, client focus groups, and formal training Responsible for achieving specific business targets and maximizing sales opportunities on each and every call Place and/or receive customer inquiries that may require deviation from a script or sales flow process Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Clarify customer requirements; probe for and confirm understanding of requirements or problem Meet customer requirements through first contact resolution Confirm customer understanding of the solution and provide additional customer education as needed Prepare complete and accurate work and update customer file Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests Effectively transfer misdirected customer requests to an appropriate party Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity Participate in activities designed to improve customer satisfaction and business performance Provide answers and/or advice to customers based on their particular requirements and customer profile Update customer records Troubleshoot research and analyze customer problems with installation, billing, service upgrades/downgrades and disconnects EDUCATION AND
Experience: Six monthsof customer service experience preferred CANDIDATE PROFILE: Comfortable probing and upselling, confidence in products and advocate skills Courteous with strong customer service orientation Strong communication, multi-tasking, negotiation skills required Strong computer navigation skills and PC Knowledge Ability to remain calm under pressure and work in a concise, clear and focused manner Must be flexible with the ability to adapt to changes and think conceptually Ability to learn Tolerance for repetitive work in a fast paced environment Ability to work as a team member, as well as independently Dependable with proficient attention to detail Willingness to rotate shifts, as needed CALL CENTER ENVIRONMENT, PHYSICAL & OTHER REQUIREMENTS: Ability to perform light hand activity work at a computer/telephone station in an office environment. Position is primarily sedentary May stretch or stand at workstation for short periods at employee's option, as long as such activity does not detract from the employee's work, or interfere with other employees. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified. A criminal background check and/or drug screen will be required upon offer of employment. EEO/Vet/Disability Employer #LIEstimated Salary: $20 to $28 per hour based on qualifications.
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