Resource Specialist
Border Servant Corps Border Servant Corps Las Cruces, NM Las Cruces, NM Full-time Full-time $18 an hour $18 an hour Resource Specialist Border Servant Corps Job Title:
Resource Specialist Reports to:
Campus Manager Location:
Las Cruces, NM Terms:
Four (4) to Five (5) 8-10 hour days Weekend availability Overtime may be available (through Manpower NM) Rate:
$18.
00/hour Schedule:
Two (2) schedules available :
Tuesday - Saturday Sunday - Thursday Timing:
Between 8:
00AM & 7:
00PM Scheduling needs and demands are fluid based on the needs of our guests and the organization.
About Us:
Since 1997, Border Servant Corps has served our community in the U.
S.
/M xico borderlands.
We collaborate with partners - community members, schools, churches, and organizations - locally and from around the country to bring people together to make a positive impact.
About the Role:
The Resource Specialist cooperates with the Travel Team at BSC's Hospitality Center (temporary shelter).
They directly report to the Campus Manager.
The role is predominantly interpersonal with guests and team members within the scope of daily operations as it relates to the logistics of helping asylum seekers.
While the Resource Specialist role plays a part in managing the logistics of BSC, the primary objective for this individual is to identify resources and support for asylum seekers that have more complicated cases/situations relative to the other families and individuals that we serve.
The Resource Specialist will be tasked with reaching out to interior U.
S.
churches and NGOs in order to obtain viable sponsors that can be connected with asylum seekers in our care.
The Resource Specialist will use the networks, tools and connections available through BSC to identify viable options for the asylum seekers.
An ideal candidate for this position will identify some of their own connections and continue to build our database of resources.
The goal of the Resource Specialist is to identify solutions in a time-sensitive manner to maximize the time asylum seekers are allowed to stay at the BSC Hospitality Center.
An ideal Resource Specialist is personable, kind and caring with experience in case management and/or immigration or human rights advocacy related organizations.
While compassion is a requirement of the role, the Resource Specialist must be able to relay difficult news to the asylum seekers we serve if resources are not available.
Responsibilities:
Operations:
Works with both the Travel & Guest Services Teams to carry out operations at the Hospitality Center (temporary shelter).
Relevant operations include, but may not be limited to:
Guest Services Provide the highest quality of trauma-informed care for all guests Welcome, and train others to welcome, guests to campus via a welcome speech delivered when DHS delivers the asylum seekers from the processing center Explain procedures in other departments to guests when needed (holistic knowledge of BSC operation required) Respond to the needs of guests during their stay Casework (micro) Manage an ever-changing caseload of approximately 10-20 new families/individuals per day Coordinate travel arrangements for guests referred to Resource Specialist services Create casework protocols to ensure that the number of guests that time out with no options is kept to a minimum Maintain accurate inventory logs of Resource Specialist office supplies Casework (macro) Study and analyze various demographic trends at BSC to improve operations and services Assess quality improvement of processes/systems as it relates to travel and resources specialist services; provide related ongoing trainings to the Travel Team Collaborate with outside agencies, such as Lutheran Family Services and Jesuit Refugee Services, to stay up-to-date on best practices Maintain and build relationships with viable interior U.
S.
NGOs and churches to expand our network of family sponsors.
Identify underserved areas of our operation.
Reach out and collaborate with outside agencies to fill those gaps.
Welcoming & Teamwork Collaborate with all members of the Hospitality Center - including community volunteers - to ensure success of the overall operation Welcome groups and individuals visiting/volunteering at the site, offering insight/information about the significance/impact of the role Candidate Requirements:
Education:
High school diploma or equivalent; some college experience preferred
Experience:
Minimum two (2) years of full- time work experience; 2-3 years experience working at nonprofit organizations and/or in a case management-related role preferred Knowledge, Skills, Abilities Conversationally fluent in Spanish and English, required Comfort speaking to and directing crowds Highly skilled and de-escalating tense interactions.
Demonstrated skill at prompt and professional verbal and written communication Skilled at working in a team-oriented collaborative environment Strong initiative Flexible; ability to adjust to changing circumstances Ability to work in a multicultural environment and to demonstrate gender-sensitive and non-discriminatory behavior attitudes Proficient to strong in the areas of:
Documentation skills, analyzing information, decision-making, research skills, people skills, conflict resolution, working with vulnerable populations (including, but not limited to, children) Additional Ability to pass a comprehensive background check Current driver's license and reliable transportation Completed COVID-19 all vaccinations and boosters Ability to work comfortably for a faith-based employer, as Border Servant Corps is a ministry of the Evangelical Lutheran Church in America How to Apply:
Submit the following information:
Letter of Interest detailing your ability to meet the required and desired qualifications.
Current resume including 3 professional references with phone number and email.
Materials will be accepted until positions are filled.
Job Type:
Full-time Pay:
$18.
00 per hour Schedule:
10 hour shift 12 hour shift 8 hour shift Day shift Monday to Friday Weekends as needed Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Resource Specialist Reports to:
Campus Manager Location:
Las Cruces, NM Terms:
Four (4) to Five (5) 8-10 hour days Weekend availability Overtime may be available (through Manpower NM) Rate:
$18.
00/hour Schedule:
Two (2) schedules available :
Tuesday - Saturday Sunday - Thursday Timing:
Between 8:
00AM & 7:
00PM Scheduling needs and demands are fluid based on the needs of our guests and the organization.
About Us:
Since 1997, Border Servant Corps has served our community in the U.
S.
/M xico borderlands.
We collaborate with partners - community members, schools, churches, and organizations - locally and from around the country to bring people together to make a positive impact.
About the Role:
The Resource Specialist cooperates with the Travel Team at BSC's Hospitality Center (temporary shelter).
They directly report to the Campus Manager.
The role is predominantly interpersonal with guests and team members within the scope of daily operations as it relates to the logistics of helping asylum seekers.
While the Resource Specialist role plays a part in managing the logistics of BSC, the primary objective for this individual is to identify resources and support for asylum seekers that have more complicated cases/situations relative to the other families and individuals that we serve.
The Resource Specialist will be tasked with reaching out to interior U.
S.
churches and NGOs in order to obtain viable sponsors that can be connected with asylum seekers in our care.
The Resource Specialist will use the networks, tools and connections available through BSC to identify viable options for the asylum seekers.
An ideal candidate for this position will identify some of their own connections and continue to build our database of resources.
The goal of the Resource Specialist is to identify solutions in a time-sensitive manner to maximize the time asylum seekers are allowed to stay at the BSC Hospitality Center.
An ideal Resource Specialist is personable, kind and caring with experience in case management and/or immigration or human rights advocacy related organizations.
While compassion is a requirement of the role, the Resource Specialist must be able to relay difficult news to the asylum seekers we serve if resources are not available.
Responsibilities:
Operations:
Works with both the Travel & Guest Services Teams to carry out operations at the Hospitality Center (temporary shelter).
Relevant operations include, but may not be limited to:
Guest Services Provide the highest quality of trauma-informed care for all guests Welcome, and train others to welcome, guests to campus via a welcome speech delivered when DHS delivers the asylum seekers from the processing center Explain procedures in other departments to guests when needed (holistic knowledge of BSC operation required) Respond to the needs of guests during their stay Casework (micro) Manage an ever-changing caseload of approximately 10-20 new families/individuals per day Coordinate travel arrangements for guests referred to Resource Specialist services Create casework protocols to ensure that the number of guests that time out with no options is kept to a minimum Maintain accurate inventory logs of Resource Specialist office supplies Casework (macro) Study and analyze various demographic trends at BSC to improve operations and services Assess quality improvement of processes/systems as it relates to travel and resources specialist services; provide related ongoing trainings to the Travel Team Collaborate with outside agencies, such as Lutheran Family Services and Jesuit Refugee Services, to stay up-to-date on best practices Maintain and build relationships with viable interior U.
S.
NGOs and churches to expand our network of family sponsors.
Identify underserved areas of our operation.
Reach out and collaborate with outside agencies to fill those gaps.
Welcoming & Teamwork Collaborate with all members of the Hospitality Center - including community volunteers - to ensure success of the overall operation Welcome groups and individuals visiting/volunteering at the site, offering insight/information about the significance/impact of the role Candidate Requirements:
Education:
High school diploma or equivalent; some college experience preferred
Experience:
Minimum two (2) years of full- time work experience; 2-3 years experience working at nonprofit organizations and/or in a case management-related role preferred Knowledge, Skills, Abilities Conversationally fluent in Spanish and English, required Comfort speaking to and directing crowds Highly skilled and de-escalating tense interactions.
Demonstrated skill at prompt and professional verbal and written communication Skilled at working in a team-oriented collaborative environment Strong initiative Flexible; ability to adjust to changing circumstances Ability to work in a multicultural environment and to demonstrate gender-sensitive and non-discriminatory behavior attitudes Proficient to strong in the areas of:
Documentation skills, analyzing information, decision-making, research skills, people skills, conflict resolution, working with vulnerable populations (including, but not limited to, children) Additional Ability to pass a comprehensive background check Current driver's license and reliable transportation Completed COVID-19 all vaccinations and boosters Ability to work comfortably for a faith-based employer, as Border Servant Corps is a ministry of the Evangelical Lutheran Church in America How to Apply:
Submit the following information:
Letter of Interest detailing your ability to meet the required and desired qualifications.
Current resume including 3 professional references with phone number and email.
Materials will be accepted until positions are filled.
Job Type:
Full-time Pay:
$18.
00 per hour Schedule:
10 hour shift 12 hour shift 8 hour shift Day shift Monday to Friday Weekends as needed Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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