Office Clerk, General - Advanced
3.
5 Las Cruces, NM Las Cruces, NM Full-time Full-time $34,157 - $51,236 a year $34,157 - $51,236 a year 1 day ago 1 day ago 1 day ago Salary $16.
42 - $24.
63 Hourly $34,157 - $51,236 Annually This position is a Pay Band 40 Posting Details This job posting may be used to fill multiple vacancies.
THIS POSTING WILL BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME.
APPLICANT LISTS MAY BE SCREENED MORE THAN ONCE.
Why does the job exist? The Office Clerk, General - Advanced will:
Manage the employer database on The Child Support Enforcement System (CSES); Process the high volume employer related returned mail such as termination notices of different sorts, bad address or correspondence from employers; Ensure the Child Support Enforcement Division (CSED) staff is using current employer data for obtaining employment verification and submitting wage withholding orders by processing employer update/add requests from the customer service center and CSED staff.
How does it get done? The Office Clerk, General - Advanced is responsible for:
Processing employer update/add requests from the customer service center and CSED staff; Researching and creating new employer records in CSES or updating existing employer data on CSES provided by various interfaces; Providing accurate employer records to CSED staff within five (5) business days; Processing high volume employer related termination notices and correspondence of different sorts on a monthly basis within the first three weeks of the month; Researching and processing returned mail based on bad employer addresses; Suppressing turnaround documents if an employer is no longer in business to avoid unnecessary mail being sent.
Who are the customers? Both internal and external customers including custodial and non-custodial parents; CSED Central Office staff; Other division/department management; CSED field office staff.
Ideal Candidate The Ideal Candidate has:
Three (3) years general office or customer service experience; Excellent customer service skills.
Minimum Qualification High School diploma or Equivalent and three (3) months experience in office administration and/or customer service.
Substitutions Apply.
See Substitution Table below.
Substitution Table These combinations of education and experience qualify you for the position:
Education Experience 1 High School Diploma or Equivalent AND # of months or years of experience specified in the minimum qualification 2 Associate's Degree AND Zero years of experience Education and years of experience must be related to the purpose of the position.
If Minimum Qualification requires a specific number of semester hours in a field (e.
g.
6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications.
No substitutions apply for semester hours.
Employment Requirements Must possess and maintain a valid Driver's License.
Employment is subject to a pre-employment criminal history background investigation and is conditional pending results.
Working Conditions State of New Mexico employees may be impacted by the Public Health Order dated December 19, 2022, which requires facilities licensed or certified by the Centers for Medicare and Medicaid Services (CMS), including all hospital types, long-term care facilities, nursing homes, hospice facilities and rehabilitation facilities, as well as assisted living facilities and adult day care settings, to adhere to all COVID-related requirements prescribed by CMS, including, but not limited to masking and staff vaccination.
Office setting, exposure to VDT, extensive personal computer and phone usage.
Some travel may be required.
Supplemental Information
Benefits:
Do you know what Total Compensation is? Click here Agency Contact Information:
Brenda Trujillo, (505) 709-5664.
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
5 Las Cruces, NM Las Cruces, NM Full-time Full-time $34,157 - $51,236 a year $34,157 - $51,236 a year 1 day ago 1 day ago 1 day ago Salary $16.
42 - $24.
63 Hourly $34,157 - $51,236 Annually This position is a Pay Band 40 Posting Details This job posting may be used to fill multiple vacancies.
THIS POSTING WILL BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME.
APPLICANT LISTS MAY BE SCREENED MORE THAN ONCE.
Why does the job exist? The Office Clerk, General - Advanced will:
Manage the employer database on The Child Support Enforcement System (CSES); Process the high volume employer related returned mail such as termination notices of different sorts, bad address or correspondence from employers; Ensure the Child Support Enforcement Division (CSED) staff is using current employer data for obtaining employment verification and submitting wage withholding orders by processing employer update/add requests from the customer service center and CSED staff.
How does it get done? The Office Clerk, General - Advanced is responsible for:
Processing employer update/add requests from the customer service center and CSED staff; Researching and creating new employer records in CSES or updating existing employer data on CSES provided by various interfaces; Providing accurate employer records to CSED staff within five (5) business days; Processing high volume employer related termination notices and correspondence of different sorts on a monthly basis within the first three weeks of the month; Researching and processing returned mail based on bad employer addresses; Suppressing turnaround documents if an employer is no longer in business to avoid unnecessary mail being sent.
Who are the customers? Both internal and external customers including custodial and non-custodial parents; CSED Central Office staff; Other division/department management; CSED field office staff.
Ideal Candidate The Ideal Candidate has:
Three (3) years general office or customer service experience; Excellent customer service skills.
Minimum Qualification High School diploma or Equivalent and three (3) months experience in office administration and/or customer service.
Substitutions Apply.
See Substitution Table below.
Substitution Table These combinations of education and experience qualify you for the position:
Education Experience 1 High School Diploma or Equivalent AND # of months or years of experience specified in the minimum qualification 2 Associate's Degree AND Zero years of experience Education and years of experience must be related to the purpose of the position.
If Minimum Qualification requires a specific number of semester hours in a field (e.
g.
6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications.
No substitutions apply for semester hours.
Employment Requirements Must possess and maintain a valid Driver's License.
Employment is subject to a pre-employment criminal history background investigation and is conditional pending results.
Working Conditions State of New Mexico employees may be impacted by the Public Health Order dated December 19, 2022, which requires facilities licensed or certified by the Centers for Medicare and Medicaid Services (CMS), including all hospital types, long-term care facilities, nursing homes, hospice facilities and rehabilitation facilities, as well as assisted living facilities and adult day care settings, to adhere to all COVID-related requirements prescribed by CMS, including, but not limited to masking and staff vaccination.
Office setting, exposure to VDT, extensive personal computer and phone usage.
Some travel may be required.
Supplemental Information
Benefits:
Do you know what Total Compensation is? Click here Agency Contact Information:
Brenda Trujillo, (505) 709-5664.
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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